FAQ

Need to know more about us then read all FAQ sections.

 

 

 

 

Logo design

Do you provide logo design service?

Yes, we provide logo design service as well as different other graphics design services.

Wassy apparels design business logos for clothing companies as well as other business logos. wassy apparels team prepare both kind of logos effectively. 

Wassy apparels design logos with all styles like word style, letter style, universal style, abstract style, minimalist style, emblem style, mascot style and many other style. But we chose style with respect to customer demand as well industry demand.

We provide unlimited revision with logo design order. We give time for 5 days to check logo and get any revision if needed free of cost.

It depends upon the package that you choose. Normally we cover all kind of tasks with in 7 working days.

Yes, we provide 3d mockup view with any type of logo.

Depends what offer you select.

We provide PNG as well as JPEG format we offer source file with respect to package that you choose.

Yes, we provide high resolution as well as low resolution files with all logos design packages.

We provide multi sizes with brand identity as well as all logo packages.

Yes, we provide full commercial rights. You can sell it to others.

 

 

3D mock up design

How to design 3d product mockup and product animation?

“Need 3d mock up for your product…need eye catching design or need any animated mock up then we are to help you to make your 3D design”

Wassy apparels design 3d product mock ups for apparel and non apparel products.

We provide unlimited revision with product mock up design order. We give time for 5 days to check tech pack and get any revision if needed free of cost.

It depends upon the package that you choose. Normally we cover all kind of tasks with in 7 working days.

Yes, we provide 3d mockup with product animation view in tech pack as well but depends at package you choose.

We provide PDF format we offer source file with respect to package that you choose.

We use our logo for branding purpose if customer allow us.

We provide all the things that included in package.

Yes, we provide full commercial rights. You can sell it to others.

 

 

Cut and Sew pattern design

How to design cut and sew patterns for POD products or factory production?

“Need Digital sewing patterns for your sublimation products …need patterns for your merchandise product or factory production then we are to help you to create accurate pattern.”

Wassy apparels design pattern for only apparels products. We design all products of  casualwear, sportswear, streetwear, activewear products.

We provide unlimited revision with patterns order. We give time for 5 days to check pattern and get any revision if needed free of cost.

It depends upon the package that you choose. Normally we cover all kind of tasks with in 7 working days.

Yes, we provide flat patterns as well as 3d product mockup form to display at website and it depends at package you choose.

We provide SVG,, PDF format as well customer demand and we offer source file with respect to package that you choose.

Yes we design patterns with respect to your size chart, we do not use any measurement from our side.

depends custom package you choose or depends at your requirements. However we design pattern as well as do gradings.

Yes, we provide full commercial rights. You can sell it to others.

 

 

Print ready designs

How to design print ready files for POD products or factory production?

“Need print ready designer for your clothing brand…need print files for your merchandise product or factory production then we are to help you to create exact print file using your pattern.”

Wassy apparels design print files for apparels and non apparel products.

We provide unlimited revision with print designs order. We give time for 5 days to check tech pack and get any revision if needed free of cost.

It depends upon the package that you choose. Normally we cover all kind of tasks with in 7 working days.

Yes, we provide as art work as print design as well as 3d product mockup form to display at website and it depends at package you choose.

We provide JPEG or PNG, SVG,, PDF format as well customer demand and we offer source file with respect to package that you choose.

It depends at custom package you choose. If you want to get service to trace all the graphics used in product then we will design it for you and if you have source file of graphical part then it can reduce price.

depends custom package you choose or depends at your requirements. However we design print files as well as do gradings.

Yes, we provide full commercial rights. You can sell it to others.

 

 

Design tech packs

How to create accurate tech packs?

“Need tech pack for your brand…need hassle free production or need any precise BOM & POM then we are to help you to make your Accurate tech pack”

Wassy apparels design only apparel tech packs.

We provide unlimited revision with tech pack design order. We give time for 5 days to check tech pack and get any revision if needed free of cost.

It depends upon the package that you choose. Normally we cover all kind of tasks with in 7 working days.

Yes, we provide 3d mockup view in tech pack as well flat sketch.

We provide PDF format we offer source file with respect to package that you choose.

We use our logo for branding purpose if customer allow us.

We provide all the things that included in package.

Yes, we provide full commercial rights. You can sell it to others.

   

 

Clothing artwork design

How to get eye catching clothing artwork?

“Need artwork for your clothing brand…need commercial rights for your merchandise product or factory production then we are to help you to create eye catching art work”

Wassy apparels design artwork with different styles and you can used to print any of product.

We provide unlimited revision with artwork design order. We give time for 5 days to check tech pack and get any revision if needed free of cost.

It depends upon the package that you choose. Normally we cover all kind of tasks with in 7 working days.

Yes, we provide as art work as print design as well as 3d product mockup form to display at website.

We provide JPEG or PNG format as well customer demand and we offer source file with respect to package that you choose.

We provide full commercial rights you don’t need any attribution.

We provide only product mockup view as well 2d artwork. Moreover you can get print ready design in you customized package.

Yes, we provide full commercial rights. You can sell it to others.

 

 

Design sports uniform kit

How to design eye catching sports uniform kit?

“Need Sportswear kit for your brand…need team identity or need any high contrastive design then we are here to help you to make your eye catching design kit”

Wassy apparels designing section covers all kind of EU, USA games. We design for Rugby ,Football, Basketball , Triathlon , P. E training , Hockey, Netball , Cricket ,Athletics ,Cycling ,Touch ,Rowing ,Swimming ,American football ,Baseball ,Softball ,Soccer ,Bowling ,Lacrosse ,Shooting shirts ,Warmup track suits ,Flag football ,Wrestling ,Cheer leading ,MMA and boxing ,Darts ,Tennis
,Ice hockey ,Fishing golf ,Volley ball ,Field hockey ,Hunting ,E sports

We provide unlimited revision with sports kit design order. We give time for 5 days to check design and get any revision if needed, free of cost.

It depends upon the package that you choose. Normally we cover all kind of tasks with in 7 working days.

Yes, we use 3d mockup view to  present all the design kits.

We provide PNG as well as JPEG format we offer source file with respect to package that you choose.

Yes, we provide high resolution as well as low resolution files with all sports kit design packages.

We also offer services for tech packs that cover the grading section. You will be provide all the things with respect to your package.

Yes, we provide full commercial rights. You can sell it to others.

 

 

Design CLO 3D clothing models

How to design CLO 3D clothing models?

“Need CLO 3D models for your brand…need personalized design templates or need any apparel and non apparel model then we are to help you to make your website full of 3d models”

Wassy apparels designs apparels as well as non apparel CLO 3D models. We design all kind of clothes under casualwear, sportswear, streetwear, active wear. We also cover maximum areas of non apparel products like Bags, pillows, caps and other. 

We provide unlimited revision with CLO 3D clothing models design order. We give time for 5 days to check models and get any revision if needed free of cost.

It depends upon the package that you choose. Normally we cover all kind of tasks with in 7 working days.

Yes, we provide service to upload design at website as well upload 2d design templates but it depends the package that you choose.

We provide Obj. + UV map in SVG file or Ai file format with you company export settings that they provide to you. we offer source file with respect to package that you choose.

We use our own pattern for customize look but you can also provide your own production patterns.

We provide UV mapped that connect 2d design templates to 3d model with every model design.

Yes, we provide full commercial rights. You can sell it to others.

 

 

Order fulfilment

What is time for order fulfillment?

However there are two different phases in which customer receives order at home. One is order fulfillment phase and the second phase is shipped. Normally non apparel products are fulfilled within 2-5 days and apparel products are fulfill within 2-7 days. And normally shipment may differ with respect to region like USA: 3–4 business days Europe: 6–8 business days Australia: 2–14 business days Japan: 4–8 business days International: 10–20 business days.

When will I get my order during lock down COVID 19?

However our fulfillment times [for all products/T-shirts/phone cases/etc.] may be longer than regular and may Continue to extend until things get back to ordinary. Hence we’re seeing delays in our supply chain, Including merchants and shipping carriers as the whole industry is hooking with challenges. So It’s troublesome to anticipate the shipping times

Shipment

Where will my order ship from?

While that We ship from our order fulfill facility. However our warehouse located at different regions. Like USA, Europe, japan, Australia. So that we ship with respect to customer location.

How much shipping will cost?

However you will be charged normal shipping rates that do not cross threshold limit. While that we will charge with respect to weight. Add interested products in cart, our live shipping rates will calculate shipping cost for those products at cart page. Moreover you can calculate live shipping rates for any of products for any destination with express and single night delivery methods at cart page.

How can I calculate shipping cost?

Hence you can calculate live shipping rates on our cart page with respect to location. So that Select the item and put right address. Shipping charges will appear independently at cart page. Add interested products in cart, our live shipping rates will calculate shipping cost for those products at cart page. Moreover you can calculate live shipping rates for any of products for any destination with express and single night delivery methods at cart page.

Is that shipping cost is flat for all products?

No, shipping will charge with respect to weight. There are no flat rates for all.

Fee, fulfilment, wrong, address

Will I be charged customs for my order?

No, you will not be charge additional hidden charges. An additional customs and tax fee may occur on international orders with respect to local policies. This expense is not in our control and is evaluated by your local customs office. Customs policies vary widely for each country so please check together with your local customs office directly to see in case they apply duties and taxes to your Purchases.

My order is supposed to be here by now, but Still don’t have it. What am I supposed to do?

Before you get in contact with us, please help us out by doing the following: -Firstly Check your confirmation email to verify it that correct that you provided. – Secondly ask your nearest post office if you collect shipments yourself regularly. -however warn your neighbors in case the courier has left the package with them If the delivery address was right and the package was not left at the post office or at your neighbor’s, please email us at (support@wassyapparels.com) with your order number or create your ticket at support page in your account. -If you find a mistake in your delivery address, we will give you a replacement order if order status is not delivered, but Shipping is at your own expense.

Is that all products shipped together?

Hence there are two types of products, apparels and non-apparel. When you buy two different types, and if both will damage each other, then both will be shipped separately. Yet your order has been delivered at a time.

Is that all products shipped in same package?

So that There are two types of products, apparel and non-apparel. When you buy two different types, and if both will damage each other, then both will be delivered separately.

Is that order fulfillment is different for different products?

Yes, for non-apparel it is 2-5 days and for apparel it is 2-7 days.

Does that product price include the shipping and tax?

No, shipping and tax are not included in product price.

Who is going to manage the custom fees in shipping region?

An additional customs and tax fee can occur on international orders. This fee is not in our control and will be determined by your local customs office. Customs policies vary widely for each country so please check directly with your local customs office to see if your transactions are subject to duties and taxes.

Tracking, Shipment methods

Does that have product tracking?

Sure, if your order has been successfully completed and delivered, you will receive an email with a tracking ID. you can track your order in your account dashboard. Open order tab, select the respective order and open it below the order details you see the track order button.

What shipping methods will be used?

We shipped by DHL, FedEx, DPD, Latvia post. Shipping method will be select with respect to your shipped method selection and who deliver earlier.

Put right address

Where to put the right address to receive the order at right address?

Always mention your right address and double check the address. Always mention the right zip code of your region in which you have to receive orders. You can search your zip code at google with respected region. Always put the right mobile number that helps a lot, if order misplace.

why isn’t my order delivered?

When you give your correct address, your order will never be lost. When you send the wrong address and do not make any contact with us, your order will be returned to our order fulfillment facility and you will have to pay extra for the new shipment.

Wrong address

What happens if my order has not been delivered due to a wrong address?

When you give your correct address, your order will never be lost. When you send the wrong address and do not make any contact with us, your order will be returned to our order fulfillment facility and you will have to pay extra for the new shipment. You will be told via e-mail in that situation. If you have not replied, it will submit to the charity after 2 weeks.

How to calculate shipping cost again?

You can measure the live shipping rates for the respected region or area on our checkout page. Pick the product and set the appropriate address. Shipping charges will be displayed separately on the checkout page.

When I placed the wrong address, is that my order lost?

No, your order does not lost it will be returned to our product fulfillment facility. If and only if the shipment status is not delivered.

Order return

For what circumstances should the customer return their order?

The consumer can complain if the product labeled incorrect and if damage has been caused. Typically, our product passes through three separate stages to completion. When this occurs unintentionally, the company would happily bear inventory and delivery expenses at its own expense.

Is it appropriate to contact the support prior to the order being returned?

Yes, contact to support must be made before return. You can create support ticket in your account dash board.


Is that miss labeled product can be return?

The consumer can complain if the product obtained has not been labeled correct and if damage has been caused. Typically, our product passes through three separate stages to completion. When this occurs unintentionally, the company would happily bear inventory and delivery expenses at its own expense.


Could the damage product be returned?

The consumer can complain if the product is not labeled and if damage is caused. Typically, our product passes from three separate phases to completion. If it happens unexpectedly, the company would happily bear inventory and delivery expenses at its own expense.

Does that proof required for damage or mislabeled product?

Sure, contact the support team and give them images of damage or missing labels.

Buyer remorse, exchange, claims

Is that product can be returned at the wrong size?

No, the product can not be returned in this situation. Since it occurs only in clothing products, and every page of the website displays the size map. So before buying, you have to check what size suits you.

Is there some time to get a product back?

If the product is missing labeled and damaged, please contact within 2 weeks of the expected delivery date. Despite that, your argument will not be recognized.

Is that product can be returned at buyer remorse?

No

Can I just exchange the product?

No, we don’t have an exchange policy because every product is made on demand.

Order lost in transit

What happens if my order has been lost in transit?

If your order has really been lost in transit, you will receive a new order without any cost happily.

How am I going to know my order lost in transit?

Upon order completion, you will be provided tracking ID. When there is no entry in the tracking history and the expected delivery period has passed, the order can be lost in transit. Upon that contact for a claim within 2 weeks. After this, your argument will not be considered. Before you communicate, you will look at your neighbors or the nearest post office. if your tracking history is labelled and you do not receive an order, it will be returned to our product fulfillment facility due to wrong address and you will have to pay extra for reshipping.

How am I supposed to complain about my order?

You can get in touch with social media, email the support about your order, and tracking ID.

When I complaint about my order lost in transit?

Within 2 weeks of passing the expected order fulfillment deadline.

What happens if my order status is received but not received?

If you set the correct address to the contact number, you may not have lost your order. If this occurs, contact the nearest post office or your neighbors. Otherwise, you’ll need to put a new order with a confirmed address.

In what situations could the order be delayed?

It could be due to some kind of global crisis, Attacks, Strikes, Holidays.

How can in contact you?

How can i contact to you for general information or enquiry?

You can contact us by live chat, email and submit request for any enquiry here.

 i have purchase item and have issue with this?

If you have purchase any product and have issue you can open submit special request using you account dashboard. We have special ticket creating system that specially used for purchased customer you can open ticket in dashboard. you will be answered quickly.

I need service how can i contact to you?

you can use any path of communication and each service page have request submitting form you can also contact there.

I did not find any information anywhere how can i get my answer?

Please simply write us by any path of communication, describe clearly what you need, we happily answer back to you.