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Order fulfillment FAQ

FAQ 01) What is time for order fulfillment?

However there are two different phases in which customer receives order at home. One is order fulfillment phase and the second phase is shipped. Normally non apparel products are fulfilled within 2-5 days and apparel products are fulfill within 2-7 days. And normally shipment may differ with respect to region like
USA: 3–4 business days
Europe: 6–8 business days
Australia: 2–14 business days
Japan: 4–8 business days
International: 10–20 business days

FAQ 02) When will I get my order during lock down COVID 19?

However our fulfillment times [for all products/T-shirts/phone cases/etc.] may be longer than regular and may Continue to extend until things get back to ordinary.
Hence we’re seeing delays in our supply chain, Including merchants and shipping carriers as the whole industry is hooking with challenges. So It’s troublesome to anticipate the shipping times.

Shipment FAQ

FAQ 03) Where will my order ship from?

While that We ship from our order fulfill facility. However our warehouse located at different regions. Like USA, Europe, japan, Australia. So that we ship with respect to customer location.

FAQ 04) How much shipping will cost?

However you will be charged normal shipping rates that do not cross threshold limit. While that we will charge with respect to weight.

FAQ 05) How can I calculate shipping cost?

Hence you can calculate live shipping rates on our checkout page with respect to location. So that Select the item and put right address. Shipping charges will appear independently at checkout page.

FAQ 06) Is that shipping cost is flat for all products?

No, shipping will charge with respect to weight. There are no flat rates for all.

FAQ 07) Will I be charged customs for my order?

No, you will not be charge additional hidden charges. An additional customs and tax fee may occur on international orders with respect to local policies. This expense is not in our control and is evaluated by your local customs office. Customs policies vary widely for each country so please check together with your local customs office directly to see in case they apply duties and taxes to your Purchases.

Custom fees, order fulfillment, wrong address FAQ

FAQ 08) My order is supposed to be here by now, but Still don’t have it. What am I supposed to do?

– Before you get in contact with us, please help us out by doing the following:
-Firstly Check your confirmation email for any errors in the delivery address
– Secondly ask your nearest post office if you have a shipment of yours
however warn your neighbors in case the courier has left the package with them
If the delivery address was right and the package was not left at the post office or at your neighbor’s, please email us at [infowassy@gmail.com] with your order number.
If you find a mistake in your delivery address, we will give you a replacement order if order status is not delivered, but
Shipping is at your own expense.

FAQ 09) Is that all products shipped together?

Hence there are two types of products, apparels and non-apparel. When you buy two different types, and if both will damage each other, then both will be shipped separately. Yet your order has been delivered at a time.

FAQ 10) Is that all products shipped in same package?

SO that There are two types of products, apparel and non-apparel. When you buy two different types, and if both will damage each other, then both will be delivered separately.

FAQ 11) Is that order fulfillment is different for different products?

Yes, for non-apparel it is 2-5 days and for apparel it is 2-7 days.

FAQ 12) Does that product price include the shipping and tax?

No, shipping and tax are not included in product price.

FAQ 13) Who is going to manage the custom fees in shipping region?

An additional customs and tax fee can occur on international orders. This fee is not in our control and will be determined by your local customs office. Customs policies vary widely for each country so please check directly with your local customs office to see if your transactions are subject to duties and taxes.

Tracking, shipment method FAQ

FAQ 14) Does that have product tracking?

Sure, if your order has been successfully completed and delivered, you will receive an email with a tracking ID.

FAQ 15) What shipping methods will be used?

We shipped by DHL, FedEx, DPD.

16) How am I supposed to track my order?

You will receive a tracking link via email when your order ship is out. If you have any concerns about your tracking or delivery, drop us a line at [infowassy@gmail.com].

Put right address FAQ

17) Where to put the right address to receive the order at right address?

Always mention your right address and double check the address. Always mention the right zip code of your region in which you have to receive orders. You can search your zip code at google with respected region. Always put the right mobile number that helps a lot, if order misplace.

18) why isn’t my order delivered?

Wrong address FAQ

19) What happens if my order has not been delivered due to a wrong address?

When you give your correct address, your order will never be lost. When you send the wrong address and do not make any contact with us, your order will be returned to our order fulfillment facility and you will have to pay extra for the new shipment. You will be told via e-mail in that situation. If you have not replied, it will submit to the charity after 2 weeks.

20) How to calculate shipping cost again?

You can measure the live shipping rates for the respected region or area on our checkout page. Pick the product and set the appropriate address. Shipping charges will be displayed separately on the checkout page.

21) When I placed the wrong address, is that my order lost?

No, your order does not lost it will be returned to our product fulfillment facility. If and only if the shipment status is not delivered.

Order return

22) For what circumstances should the customer return their order?

The consumer can complain if the product labeled incorrect and if damage has been caused. Typically, our product passes through three separate stages to completion. When this occurs unintentionally, the company would happily bear inventory and delivery expenses at its own expense.

23) Is it appropriate to contact the support prior to the order being returned?

Yes, contact to support must be made before return. Infowassy@gmail.com or contact social media or live chat with order and shipping number.

24) Is that miss labeled product can be return?

The consumer can complain if the product obtained has not been labeled correct and if damage has been caused. Typically, our product passes through three separate stages to completion. When this occurs unintentionally, the company would happily bear inventory and delivery expenses at its own expense.

25) Could the damage product be returned?

The consumer can complain if the product is not labeled and if damage is caused. Typically, our product passes from three separate phases to completion. If it happens unexpectedly, the company would happily bear inventory and delivery expenses at its own expense.

26)Does that proof required for damage or mislabeled product?

Sure, contact the support team and give them images of damage or missing labels.

Buyer remorse, exchange, claim duration

27) Is that product can be returned at the wrong size?

No, the product can not be returned in this situation. Since it occurs only in clothing products, and every page of the website displays the size map. So before buying, you have to check what size suits you.

28) Is there some time to get a product back?

If the product is missing labeled and damaged, please contact within 2 weeks of the expected delivery date. Despite that, your argument will not be recognized.

29) What happens if I claim latter than require period?

If the product is missing labeled and damaged, please contact within 2 weeks of the expected delivery date. Despite that, your argument will not be recognized.

30) Is that product can be returned at buyer remorse?

31) Can I just exchange the product?

No, we don’t have an exchange policy because every product is made on demand.

Order lost in transit

32) What happens if my order has been lost in transit?

If your order has really been lost in transit, you will receive a new order without any cost happily.

33) How am I going to know my order lost in transit?

Upon order completion, you will be provided tracking ID. When there is no entry in the tracking history and the expected delivery period has passed, the order can be lost in transit. Upon that contact for a claim within 2 weeks. After this, your argument will not be considered. Before you communicate, you will look at your neighbors or the nearest post office. if your tracking history is labelled and you do not receive an order, it will be returned to our product fulfillment facility due to wrong address and you will have to pay extra for reshipping.

34 How am I supposed to complain about my order?

You can get in touch with social media, email the support about your order, and tracking ID.

35) When I complaint about my order lost in transit?

Within 2 weeks of passing the expected order fulfillment deadline.

36) What happens if my order status is received but not received?

If you set the correct address to the contact number, you may not have lost your order. If this occurs, contact the nearest post office or your neighbors. Otherwise, you’ll need to put a new order with a confirmed address.

37) In what situations could the order be delayed?

It could be due to some kind of global crisis, Attacks, Strikes, Holidays.

Support

38) Where am I going to do some query?

You can email us at Infowassy@gmail.com

39) How do I know my estimated delivery date?

You can view at out checkout page when putting your order with shipment section.

40) Do you refunds?

We don’t give refunds and exchanges, but if there is anything wrong with your order, please let us know by contacting us at [infowassy@gmail.com].

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