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Privacy and policy

Must read Privacy policy of wassy apparel that helps you to understand complete process of working.

Privacy policy 01) Will I be charged customs for my order?

No, you will not be charge additional hidden charges. An additional customs and tax fee may occur on international orders with respect to local policies. This expense is not in our control and is evaluated by your local customs office. Customs policies vary widely for each country so please check together with your local customs office directly to see in case they apply duties and taxes to your Purchases.

Privacy policy 02) My order is supposed to be here by now, but Still don’t have it. What am I supposed to do?

Before you get in contact with us, please help us out by doing the following: 
– Check your confirmation email for any errors in the delivery address 
– Ask your nearest post office if you have a  shipment of yours 
-Warn your neighbors in case the courier has left the package with them 
If the delivery address was right and the package was not left at the post office or at your neighbor’s, please email us at [infowassy@gmail.com] with your order number.
If you find a mistake in your delivery address, we will give you a replacement order if order status is not delivered, but
Shipping is at your own expense.

Privacy policy 03) Is that order fulfillment is different for different products?

Yes, for non-apparel it is 2-5 days and for apparel it is 2-7 days.

Privacy policy 04) Does that product price include the shipping and tax?

No, shipping and tax are not included in product price.

Privacy policy 05) Who is going to manage the custom fees in shipping region?

An additional customs and tax fee can occur on international orders. This fee is not in our control and will be determined by your local customs office. Customs policies vary widely for each country so please check directly with your local customs office to see if your transactions are subject to duties and taxes.

Privacy policy 06) Does that have product tracking?

Sure, if your order has been successfully completed and delivered, you will receive an email with a tracking ID.

Privacy policy 07) What happens if my order has not been delivered due to a wrong address?

When you give your correct address, your order will never be lost. When you send the wrong address and do not make any contact with us, your order will be returned to our order fulfillment facility and you will have to pay extra for the new shipment. You will be told via e-mail in that situation. If you have not replied, it will submit to the charity after 2 weeks.

Privacy policy 08) When I placed the wrong address, is that my order lost?

No, your order does not lost it will be returned to our product fulfillment facility. If and only if the shipment status is not delivered.

Privacy policy 09) Is that miss labeled product can be return?

The consumer can complain if the product obtained has not been labeled correct and if damage has been caused. Typically, our product passes through three separate stages to completion. When this occurs unintentionally, the company would happily bear inventory and delivery expenses at its own expense.

Privacy policy 10) Could the damage product be returned?

The consumer can complain if the product is not labeled and if damage is caused. Typically, our product passes from three separate phases to completion. If it happens unexpectedly, the company would happily bear inventory and delivery expenses at its own expense.

Privacy policy 11) Does that proof required for damage or mislabeled product?

Sure, contact the support team and give them images of damage or missing labels.

Privacy policy 12) Is that product can be returned at the wrong size?

No, the product can not be returned in this situation. Since it occurs only in clothing products, and every page of the website displays the size map. So before buying, you have to check what size suits you.

Privacy policy 13) Is there some time to get a product back?

If the product is missing labeled and damaged, please contact within 2 weeks of the expected delivery date. Despite that, your argument will not be recognized.

Privacy policy 14) What happens if I claim latter than require period?

If the product is missing labeled and damaged, please contact within 2 weeks of the expected delivery date. Despite that, your argument will not be recognized.

15) Is that product can be returned at buyer remorse?

No

16) Can I just exchange the product?

No, we don’t have an exchange policy because every product is made on demand.

17) What happens if my order has been lost in transit?

If your order has really been lost in transit, you will receive a new order without any cost happily.

18) How am I going to know my order lost in transit?

Upon order completion, you will be provided tracking ID. When there is no entry in the tracking history and the expected delivery period has passed, the order can be lost in transit. Upon that contact for a claim within 2 weeks. After this, your argument will not be considered. Before you communicate, you will look at your neighbors or the nearest post office. if your tracking history is labelled and you do not receive an order, it will be returned to our product fulfillment facility due to wrong address and you will have to pay extra for reshipping.

19) How am I supposed to complain about my order?

You can get in touch with social media, email the support about your order, and tracking ID.

20) When I complaint about my order lost in transit?

Within 2 weeks of passing the expected order fulfillment deadline.

21) What happens if my order status is received but not received?

If you set the correct address to the contact number, you may not have lost your order. If this occurs, contact the nearest post office or your neighbors. Otherwise, you’ll need to put a new order with a confirmed address.

Visit our return policy and faqs page..

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