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Return policy

Any claims for misprinted / damaged / defective products must be made within 2 weeks of receipt of the product. (Return policy)

For shipments lost in transit, all requests must be made no later than 2 weeks after the expected delivery date. Claims considered to be a mistake on our part shall be compensated at our expense.

If you find a product issue or something else on the order form , please file a complaint report. infowassy@gmail.com

Once we receive the returned shipment, you will receive an automatic email update. Unclaimed returns are returned to the foundation after 2 weeks.

Wrong Address (Return policy)

If you put wrong address mistakenly then shipment will be returned to our product fulfillment facility. And you will be notified by email and you have to pay shipment charges again to get your order.

If tracking history marked delivered and you until not receive then you have to put order again. It happen only when you put wrong address and allow others to receive your order.

Unclaimed (Return policy)

Unclaimed products will be returned to charity after 2 weeks of expected delivery date.

Wassy Apparels does not allow returns of sealed products, such as, but not limited to, face masks which are not appropriate for return on safety or hygiene grounds. You accept that any returned orders with face masks will not be available for reshipment and will be disposed of.

Returned by Customer (Return policy)

Contact to wassy apparels support before return. We don’t refund the buyer’s remorse orders.

Notification for EU consumers (Return policy)

Under Article 16(c) and (e) of Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal will not be given for:

Supply of products that are made or specifically tailored to the consumer’s specifications. Sealed goods which have not been sealed after delivery and are therefore not suitable for return due to health safety or hygiene reasons, Wassy Apparels therefore, reserves the right to reject returns at its own discretion. This Policy shall be governed by and interpreted in accordance with the English language, regardless of any translation rendered for any reason whatsoever.

FAQ (Return policy) part 1

01) For what circumstances should the customer return their order?

The consumer can complain if the product labeled incorrect and if damage has been caused. Typically, our product passes through three separate stages to completion. When this occurs unintentionally, the company would happily bear inventory and delivery expenses at its own expense.

02) Is it appropriate to contact the support prior to the order being returned?

Yes, contact to support must be made before return. Infowassy@gmail.com or contact social media or live chat with order and shipping number.

03) Is that miss labeled product can be return?

The consumer can complain if the product obtained has not been labeled correct and if damage has been caused. Typically, our product passes through three separate stages to completion. When this occurs unintentionally, the company would happily bear inventory and delivery expenses at its own expense.

04) Could the damage product be returned?

The consumer can complain if the product is not labeled and if damage is caused. Typically, our product passes from three separate phases to completion. If it happens unexpectedly, the company would happily bear inventory and delivery expenses at its own expense.

05) Does that proof required for damage or mislabeled product?

Sure, contact the support team and give them images of damage or missing labels.

06) Is that product can be returned at the wrong size?

No, the product can not be returned in this situation. Since it occurs only in clothing products, and every page of the website displays the size map. So before buying, you have to check what size suits you.

FAQ part 2

07) Is there some time to get a product back?

If the product is missing labeled and damaged, please contact within 2 weeks of the expected delivery date. Despite that, your argument will not be recognized.

08) What happens if I claim latter than require period?

If the product is missing labeled and damaged, please contact within 2 weeks of the expected delivery date. Despite that, your argument will not be recognized.

09) Is that product can be returned at buyer remorse?

No

10) Can I just exchange the product?

No, we don’t have an exchange policy because every product is made on demand.

11) What happens if my order has been lost in transit?

If your order has really been lost in transit, you will receive a new order without any cost happily.

12) How am I going to know my order lost in transit?

Upon order completion, you will be provided tracking ID. When there is no entry in the tracking history and the expected delivery period has passed, the order can be lost in transit. Upon that contact for a claim within 2 weeks. After this, your argument will not be considered. Before you communicate, you will look at your neighbors or the nearest post office. if your tracking history is labelled and you do not receive an order, it will be returned to our product fulfillment facility due to wrong address and you will have to pay extra for reshipping.

13) How am I supposed to complain about my order?

You can get in touch with social media, email the support about your order, and tracking ID.

14) When I complaint about my order lost in transit?

Within 2 weeks of passing the expected order fulfillment deadline.

FAQ part 3

15) What happens if my order status is received but not received?

If you set the correct address to the contact number, you may not have lost your order. If this occurs, contact the nearest post office or your neighbors. Otherwise, you’ll need to put a new order with a confirmed address.

Visit our Privacy policy and shipment page..

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